• Within the UK (Monday through Thursday): Free next working day delivery for wigs in stock. Additional fees may apply, such as a £10 pre-order fee or £15 for Saturday delivery.

​

• International Orders:- Orders shipped to destinations outside the UK will incur a flat shipping fee of £7.99. Delivery typically takes 3-5 working days.

​

• Address Responsibility:- Jlux bears no responsibility for missing parcels resulting from incorrect addresses provided by the customer.

​​

• in situations of missing, loss or damaged parcel,Jlux will put through a compensation claim on your behalf to royal mail. refund will only be processed immediately after compensation is approved by royal mail. 

​

• Timely Reporting:-  Please notify us of any concerns or complaints regarding your order within three days of purchase to ensure prompt resolution.

​

• Product Integrity:-  We are committed to delivering high-quality wigs. To facilitate fair assessments, complaints will be addressed only if the wig remains in its original, unaltered condition, free from bleaching or dyeing.

​

• Third-party Services:- While we strive for excellence, we cannot be held responsible for errors made by external service providers, such as hairstylists. We're happy to offer guidance or recommendations to assist you in achieving your desired look.

​

• Subjective Evaluation:- Your satisfaction is important to us. We encourage you to assess our products based on your personal judgment. We're here to address any concerns you may have, ensuring your experience meets your expectations.

​

• Delivery Accountability:- We understand the importance of timely and secure delivery. Once a parcel is marked as 'delivered,' we rely on the courier's confirmation. No refunds is offered to parcels marked as delivered. 

​

• refunds/partial refunds are only offered to returned wigs in its original conditon.

​

• By purchasing a service from Jluxwig, you agree to abide by the business days turnover as stated in our service descriptions.

​

• Please note that our services are exclusively valid for Jluxwig products.

​

• In instances where clients may have misinterpreted the service description, a partial refund will be offered with a deduction of £25.

​

• While we strive to recreate the inspiration provided by our clients, we cannot guarantee an exact replication. Our aim is to fulfill your vision to the best of our ability while maintaining the unique craftsmanship of Jluxwig products.

• Eligibility:- Wigs eligible for exchange must be in their original condition, unaltered, and unused.Exchanges are only applicable within 3 days from the date of delivery.

​

• Exchange Process:- To initiate a wig exchange, customers must provide proof of purchase, such as a receipt or order number.

• Contact our customer service team to request an exchange and receive instructions on how to proceed.

• Return the wig to be exchanged via a tracked shipping method to ensure safe delivery.

​

• Exclusions:- Wigs that have been customized or altered may not be eligible for exchange unless there is a defect or error on our part.

• Clearance or final sale wigs are not eligible for exchange

​

• Exchange Options:-Customers may exchange the wig for another wig of equal or greater value, subject to availability.

• If the desired wig is unavailable or exceeds the original purchase amount, the price difference must be covered by the customer.

• Exchanges for wigs of lesser value are not permitted.

​

• Return Shipping:- Customers are responsible for the cost of return shipping unless the exchange is due to an error or defect on our part.

• We recommend using a trackable shipping method and retaining proof of postage for returned wigs.

​

• Processing Time and Next Day Delivery:- Once the returned wig is received, it will undergo a thorough inspection process, which typically takes up to 12 hours to complete.

• Upon successful inspection, the exchanged wig will be promptly prepared for shipment.

• We are committed to providing efficient service to our customers. Therefore, the exchanged wig will be shipped for next day delivery once the inspection process is successfully completed.

​

• Communication:- We will keep customers informed throughout the exchange process, providing updates on the status of their exchange.

​

• Final Approval:-

• All exchanges are subject to final approval by our customer service team.

• We reserve the right to refuse an exchange if the returned wig does not meet our eligibility criteria.

​

• Contact Information:

• For assistance with wig exchanges or any questions regarding our exchange policy, please contact our customer service team via email or phone.

​

• Policy Revision:- This exchange policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.

• Eligibility:- Wigs eligible for return must be in their original condition, unaltered, and unused.

• Returns are applicable within 14 days from the date of delivery.

​

• Return Process:- To initiate a return, customers must contact our customer service team via email at jluxhairstore@gmail.com to request a return authorization and receive instructions on how to proceed.

• The returned wig must be shipped back to us using a tracked shipping method to ensure safe delivery.

​

• Exclusions:-Certain items may not be eligible for return, such as clearance or final sale wigs.

​

• Customers are responsible for the cost of return shipping.

• We recommend using a tracked shipping method and retaining proof of postage for returned wigs.

​

• Restocking Fee:- Please note that a restocking fee of 15% will be deducted from the refund amount for returned wigs. This fee is applied to cover the costs associated with inspecting, repackaging, and restocking the wig to ensure it meets our quality standards.

​

• Refund Processing Time:-Refunds will be processed within 5-10 working days from the date the returned wig is received and inspected.

​

• Communication:- We will keep customers informed throughout the return process, providing updates on the status of their return and refund.

​

• Final Approval:- All returns are subject to final approval by our customer service team.

• We reserve the right to refuse a return if the returned wig does not meet our eligibility criteria.

​

• Contact Information:- For assistance with returns or any questions regarding our wig return policy, please contact our customer service team via email at jluxhairstore@gmail.com.

​

• Policy Revision:

• This wig return policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.

• Usage of Client Photos:- We may use photos of clients wearing our wigs for marketing and promotional purposes without asking for explicit permission. By purchasing our products, you agree to this usage.

​

• Client Rights:

• If you're uncomfortable with us using your photo for marketing, you have the right to ask us to take it down.

• We understand and respect religious reasons for not wanting your photo used and will promptly honor such requests.

​

• How to Request Removal:

• To request the removal of your photo, simply email us at jluxhairstore@gmail.com with the specific photo(s) you want taken down.

​

• Processing Time:

• We'll process your request within 24 hours of receiving it.